Shipping

Hot Pink Lime ships via USPS and FedEx.  If you have P.O. Box address, you must choose the USPS carrier option. You will receive an email once your order has shipped.

Please be sure your address is entered correctly, including the city, state and zip code, to avoid shipping delays.

Most orders are shipped the next business day. Please allow three to five business days for custom or personalized orders. (Business days are Monday – Friday, with the exception of U.S. Federal Holidays.)

There is no shipping charge for Gift Certificates as these are delivered to you (or the recipient) electronically via email.

MY ORDER HASN’T ARRIVED YET

We know you are anxiously awaiting your order.  Unfortunately, packages do sometimes get delayed or lost while in transit.  In this case, we will monitor the situation for 2 weeks (U.S.) or 3 weeks (international orders).  If after this time, your order has still not arrived we will ship a replacement order or you with a refund option.

Returns

We want you to be happy with your purchase. But if you are not satisfied for some reason, returns on most products are accepted within 7 days from date package was received by you. All returned items must be in original (new) condition.  Customer pays return shipping. Cost of product will be refunded in full upon receipt and inspection of returned product. The original shipping charges will only be refunded if the return is a result of our error.

Returns are not accepted on dated products, custom orders and personalized products unless we have made an error in creating the product.  Dated products include, but are not limited to, products with a calendar, year or school year.

DIGITAL DOWNLOADS

Digital downloadable products are available as soon as your purchase is completed.  Be sure that you are logged into your account in order to see your downloadable products.  All downloads are in .zip format and will need to be “unzipped” prior to opening the file in order to view and use it correctly.  PDF products will require a PDF reader, such as Adobe or Nitro.  We do not recommend using your web browser as a PDF viewer if you are planning to rearrange, delete or add pages to the file.  You are provided with 5 digital downloads, in the event that you need to download the file again.  Digital downloads are for the personal use of one household, unless otherwise specified in the product listing.  Customers purchasing a digital product must create an account at HotPinkLime.com in order to be able to view and download their products.

PAYMENTS

We accept all Visa, Mastercard and American Express credit cards.  Prices are subject to change at any time.  We process payment on all orders when we receive the order, with the exception of pre-order or pre-sale items, which are processed when the item is shipped.

PRE-ORDERS

Pre-ordered or pre-sale items will be charged when the item is shipped.  You may cancel a pre-sale or pre-ordered item any time up until 72 hours prior to the scheduled shipping date.

VIEWING ORDERS

Orders are viewable online once you are logged into your account.  If you did not create an account during the checkout process, you will not be able to view and/or track your order.

PRIVACY & SECURITY

Hot Pink Lime is committed to protecting your personal information.  To view our complete privacy policy, please click here